FAQ

We specialise in a wide range of camping essentials including:

• Berth options (1-2, 3-4, 5-6, and 7+ berth camping solutions)
• Airbeds and camping beds
• Awnings (including T4-specific models) and awning extras
• BBQ and Cadac equipment
• Camp kitchen and storage solutions
• Camping chairs, tables, and cook sets
• Camping electrics and laundry equipment
• Various camping accessories

Our products are tested in real camping conditions around Sheffield and the Peak District before we sell them.

Our awnings are categorised by berth size to match common tent dimensions. If you’re unsure, please email us at [email protected] with your tent model and we’ll help you find the perfect fit.

While we test all our products in real camping conditions (including the variable weather of the Peak District!), we recommend checking individual product specifications for their weather ratings. Our team can advise on the best equipment for your specific needs.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Absolutely! We use industry-standard encryption to protect all your payment details. We don’t store full credit card information on our servers.

You can request changes or cancellation within 2 hours of placing your order by emailing [email protected]. After this period, as we process orders quickly, it may have already entered our dispatch system.

We ship worldwide, excluding some remote areas in Asia. During checkout, our system will confirm if we can deliver to your location.

We offer two reliable shipping options:

1. Standard Shipping (£12.95) – via DHL or FedEx, typically arriving within 10-15 days after dispatch with full tracking.
2. Free Shipping – via EMS for orders over £50, typically arriving within 15-25 days after dispatch.

Tip: Combine orders with friends or family to reach the £50 threshold for free shipping!

After order processing (1-2 working days):

• Standard Shipping: 10-15 days after dispatch
• Free Shipping: 15-25 days after dispatch

These are estimates – actual delivery times may vary depending on your location and customs processing.

International customers are responsible for any customs fees or import taxes that may apply in their country. These are not included in our shipping costs. We recommend checking with your local customs office for estimates.

We offer a 15-day returns policy from the date of delivery. Items must be unused, in their original packaging with all tags attached. Please email [email protected] to initiate a return.

Contact us at [email protected] within 15 days of receiving your order. We’ll provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is faulty.

Once we receive and inspect your returned item, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Our friendly Sheffield-based team is always happy to help! Email us at [email protected] and we’ll typically respond within one working day.

Our physical address is: 79 Haymarket, Sheffield, GB S6G 6XS. While we primarily operate online, you’re welcome to visit by appointment.

For large orders (typically over £500), we may be able to offer special pricing. Please contact us at [email protected] with your requirements.