Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm you have legal capacity to enter into binding contracts.

1.2 Account Responsibility

If you create an account:

• You’re responsible for maintaining confidentiality of your login details
• You must provide accurate and current information
• You must notify us immediately of any unauthorized account use

1.3 Prohibited Activities

When using our site, you agree not to:

• Use our content for commercial purposes without permission
• Engage in fraudulent activities
• Disrupt site functionality
• Attempt to access restricted areas

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in our product descriptions, but:

• Images may vary slightly from actual products
• We reserve the right to update specifications without notice
• Some items may have minor manufacturing variations

2.2 Product Availability

All orders are subject to stock availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.

2.3 Age-Restricted Items

Certain camping equipment (like knives or fuel canisters) may have age restrictions. By purchasing these items, you confirm you meet all legal requirements.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept when we send a confirmation email. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm the payment method you use is yours or you have authorization to use it.

3.4 Shipping

We offer two shipping options:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

We ship worldwide except to some Asian countries and remote regions. Delivery times may vary due to customs processing.

4. Returns and Refunds

4.1 Returns Policy

Our “Happy Camping Returns Promise” allows returns within 15 days of delivery for most unused items in original condition with tags/packaging intact.

4.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

• Used airbeds (unless defective)
• Used camping cookware/utensils
• Used kettles/toasters
• Opened laundry products

4.3 Return Process

To return an item:

1. Email [email protected] within 15 days
2. Wait for return instructions (within 2 business days)
3. Package item securely in original packaging
4. Ship to our Sheffield address

Customers cover return shipping unless item was damaged/incorrect.

4.4 Refunds

Refunds are processed within 5 business days of receiving your return:

• Card payments: 3-10 business days to appear
• PayPal: Typically within 24 hours

5. Intellectual Property

All content on cookncamp.com (text, images, logos) is our property or licensed to us and protected by copyright laws. You may not:

• Republish material without permission
• Sell/rent our content
• Reproduce/duplicate our content

6. Liability Limitations

6.1 Product Use

Our camping equipment is designed for recreational use. We’re not liable for:

• Incorrect product use
• Modifications to products
• Failure to follow manufacturer instructions

6.2 Website Use

We strive to keep our site running smoothly, but we’re not liable for:

• Temporary unavailability
• Technical issues beyond our control
• Any consequential losses from site use

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to English courts.

7.3 Contact Us

For questions about these terms:

Email: [email protected]
Address: 79 Haymarket, Sheffield, GB S6G 6XS